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eCarpets.co.uk Terms & Conditions |
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TERMS & CONDITIONS OF SALE |
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The following terms and conditions apply to all transactions carried out by you
on eCarpet.co.uk Web Site. By entering this Web Site
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and making your first purchase, you accept these terms and conditions.
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DEFINATIONS |
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"Consumer" means any person who is purchasing outside the course of his
or her business or trade. |
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"Goods" means floor coverings available for purchase on eCarpet Web Site.
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"We" or "Us" refer to eCarpets Limited (known as eCarpets.co.uk).
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(DELIVERY RESTRICTIONS) |
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The eCarpet Web Site is intended to be used and accessed in the UK only. We do not
accept any orders outside the UK. |
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(PLACING ORDERS) |
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On placing an order with eCarpets.co.uk, you warrant to us that you are a Consumer.
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The goods displayed and information about our products including prices on eCarpet.co.uk
Web Site is an invitation to you to buy. |
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An order is placed when you have completed and submitted a Buy Now Form and subsequently
agreed to the cost provided to you by eCarpets.co.uk
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All orders shall be acknowledge by a receipt by way of an e-mail or a telephone
confirmation.
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All orders shall be accepted by eCarpets.co.uk when you receive our e-mail or telephone
acknowledgement.
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Should you receive confirmation of an order that you did not place, or if the details
in the confirmation do not match the order which
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you placed or intended to place, or you have reason to query or cancel the order
for whatever reason, you must contact our |
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customer services team within 12 hours by telephone or e-mail to cancel the order
or correct the details.
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All quotes and orders will be based upon the measurements provided by you the customer.
Should you not feel confident of your
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measurements please inform eCarpet.co.uk customer services. |
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(PRICE AND PAYMENT METHODS) |
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All prices are in pounds sterling. Payment must be made in pounds sterling. |
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Payment by card is subject to authorisation by the card issuer. If such authorisation
is refused to us, we will not be liable for any
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delay or non-delivery.
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Any omission or error in any sales literature, web page or site, order form, quotation,
price list, order acknowledgement, dispatch
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note, invoice or other document issued by us may be corrected by us without liability.
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All prices are inclusive of VAT.
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(PRICE MATCH GUARANTEE) |
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When you buy from eCarpets.co.uk you can be confident that we will not be beaten
on price. If you find the same product available on a UK based website at a lower
price than our own within 7 days of you placing your order, we will refund you the
difference upon written proof of quote/purchase. |
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(DELIVERY) |
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We will do our very best to supply the Goods ordered by you within our recommended
delivery timescales, and in any event will give
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a commitment to deliver on a set date. Our timescales will be taken from the date
of receipt of payment made.
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All Goods are offered subject to availability. You will be advised of any delay
in delivery if your Goods are not available. If your order
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cannot be fulfilled, we will give you a full refund. Deliveries will only be made
to ground floor only. However exceptions can be made
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and arranged with eCarpets.co.uk prior to delivery.
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Please contact eCarpet customer services straight away by telephone or email should
your Goods not be delivered on the arranged
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day or the incorrect Goods are delivered. You will be required to check your goods
for damaged upon delivery as you will need to
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sign off your satisfaction of the condition of the goods. Should you not be satisfied
then you will need to contact eCarpet.co.uk customer services whilst the delivery
driver present.
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Except where otherwise agreed by us in writing, delivery shall take place within
7 to 10 working days between the hours of 8:00am
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and 8:00pm each day Monday to Saturday excluding Sundays and English public bank
holidays. |
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You shall provide eCarpet.co.uk, sub-contractors or agents whom we may use to supply
the goods or services with full and safe access to the area where the services are
to be provided. When delivering rolls of carpet we only offer a curb side delivery.
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Deliveries taking place within London's congestion charge will be added to the final
invoice. Any parking charges will also be added to the final invoice, if not already
supplied by the customer.
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The goods will not be delivered to the customers address unless contact has been
made between eCarpet representative and the
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customer during the hours of 8.00am to 8.00pm on the day of delivery. |
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(FITTING OPTIONS) |
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It is the customer’s sole responsibility to choose a carpet fitter. |
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eCarpets.co.uk will only recommend a carpet fitter from their data base should the
customer request one. However it is ultimately the responsibility of the customer
to decide whether to use the recommended fitter and therefore accepts all liability
of any unsatisfactory work between the customer and the fitting company. |
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(MEASUREMENTS) |
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Whilst eCarpets.co.uk provide an online calculator to assist you in measuring the
volume of carpet needed to cover your floor space, we do not accept any liability
for inaccurate measurements provided and inputted on the online order form. It is
the sole responsibility of the customer to provide the correct measurements.
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(CANCELLATIONS) |
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If for any reason you wish to cancel your order for Goods you must advise us no
later than 24 hours after the initial order date. Any
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amounts paid for orders cancelled after this timescale will not be refundable. |
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As a Consumer, there are certain terms implied into your agreement with us, which
we cannot exclude or limit. For example, under
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the Sale of Goods Act 1979 (as amended) we must ensure that the Goods are of satisfactory
quality. Nothing in these Terms and
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Conditions affect these statutory rights. |
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(LIMITATION OF LIABILITY) |
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eCarpets.co.uk shall accept liability to you for any loss of or damage to any property
or injury to or death of person caused by any
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negligent act or omission or wilful misconduct of us, our employees, agents or sub-contractors. |
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Except for the type of liability referred to above and except for any other matters
for which our liability may not by law be restricted or excluded, our total liability
in respect of any contractual breach or representation, statement or tortuous act
or omission arising under or in connection with these Terms and Conditions shall
not, in cases relating to the supply or non-supply of Goods or services, exceed
the total sums paid or payable by you in respect of those Goods or services.
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Notwithstanding anything else contained in these Terms and Conditions (and without
limiting our liability in respect of injury to or death of any person caused by
any negligent act or omission or wilful misconduct of us, its employees or sub-contractors),
we shall not be liable to you for: any losses which are not foreseeable by both
parties when the order is placed arising in connection with the supply of Goods
or services or the use of the Goods by you, any losses which are not caused by any
breach by us, business or trade losses.
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We shall not be liable to you for any loss arising out of any failure by you to
comply with your obligations under these Terms and
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Conditions. |
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Nothing in the Limitation of Liability clause shall confer any right or remedy upon
you to which you would not otherwise be legally
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entitled. |
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(AFTER-SALES SERVICE) |
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We provide an after-sales service for all customers. Please telephone our customer
services team on 01772 611 950 or email help@ecarpets.co.uk
if you require any advice or assistance in relation to the Goods. |
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(COMPLAINTS) |
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If you have any complaints about eCarpets.co.uk Goods offered on this Web Site,
we will be happy to hear from you. Please contact our customer services team on
Tel 01772 611 950 or write to eCarpets.co.uk Limited – Unit 2 – Hillthorpe
Farm – Knoll Lane – Little Hoole, Preston – PR4 4TB
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(DATA PROTECTION) |
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It is eCarpets.co.uk policy to take all necessary steps to ensure that personal
data is processed fairly and lawfully. We will take all
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necessary steps to implement this policy.
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In order to process your order for Goods we shall require your name, address, delivery
address (if different) telephone number and
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e-mail address. We shall also require the information necessary for the payment
by credit or debit card.
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The information that you provide for this purpose will be used for the processing
of your order. eCarpets.co.uk shall hold this information for registered users until
you notify us that you no longer wish to be a registered with eCarpets.co.uk.
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In addition, we would like to use your information to let you know about eCarpets.co.uk
goods, services and special offers. You may opt out of this use of your information
by ticking the box on the relevant order page. |
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We do not pass on personal details of our customers to third parties, employees,
sub-contractors and agents whom we may use to
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deliver the Goods or supply the services. |
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(FLOOR COVERING COLOURS/PATTERN MATCHING/INSTALLATION) |
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Although eCarpets.co.uk will endeavour to supply Goods in accordance with the colour
charts shown on the Website or samples posted out, we cannot guarantee the products
supplied will be an exact colour match to those shown. It is therefore possible
that minor differences may occur which are inherent in all naturally produced products.
These differences do not occur due to a default in the manufacture of Goods. We
would bring your attention to the following matters that are characteristic to carpets
and other floor coverings.
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eCarpets.co.uk will endeavour to colour match different carpet widths but cannot
guarantee identical matches. Side-by-side pattern
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matching or consistent room to room linear design directions cannot be guaranteed. |
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Pile carpets, especially those with plain grounds, are liable to shading, where
light and dark patches arise due to uneven surface
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pressure. Shading is a natural occurrence in carpets and is not a manufacturing
fault and will not affect its durability.
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We would point out that light and delicately shaded carpets are prone to becoming
soiled in everyday wear. This may give the carpet an appearance of losing its colour.
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All cut pile fabrics of any fibre type will flatten due to use, particularly in
areas of heavy footfall. Regular vacuuming will help to allay
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this. Pile flattening is a normal reaction to localized traffic and is not a manufacturing
defect. |
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Carpet seams will be present if the room or area exceeds the width of the carpet
selected. |
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(DISCLAIMERS) |
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eCarpets.co.uk do not warrant that use of our Web Site is entirely free from the
risk of viruses or other damaging components.
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Where individual products are subject to additional warranties or guarantees given
by their manufacturers, you are responsible for
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applying for the warranty in accordance with the manufacturer's instructions. Such
warranties are not enforceable against us, but
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only enforceable against the manufacturer.
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All Goods ordered will be ordered to the exact sizes as provided on the Enquiry
Form. We cannot accept any liability should any
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product ordered not fit due to any errors in the measurements provided. |
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This does not affect your statutory rights with respect to Goods purchased from
us. |
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(DELAY OR FAILURE TO PERFORM) |
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eCarpets.co.uk shall not be liable to you if we are prevented or delayed in the
performing of any of our obligations to you if this is due to any cause beyond our
reasonable control including (without limitation): extreme weather conditions, explosion,
fire or accident; war or civil disturbance; strike, industrial action or stoppages
of work; any form of government intervention; a third party act or omission; failure
by you to give us a correct delivery address or notify us of any change of address.
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(GENERAL) |
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These terms and conditions are subject to English Law and to the exclusive jurisdiction
of the English courts. |
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We may freely assign, sub-contract or otherwise transfer in whole or in part the
order PROVIDED THAT the quality of Goods and/or
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services supplied to you is not affected. You may not however do so without our
written agreement. |
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If any provision of these Terms and Conditions is held by any competent authority
to be invalid or unenforceable in whole or in part,
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the validity of the other provisions of these Terms and Conditions and the remainder
of the provision in question shall not be affected thereby.
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The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly
excluded so that no third party may claim any rights |
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under these Terms and Conditions.
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(SUPPLIER DETAILS) |
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Our full name is eCarpets Limited trading as eCarpets.co.uk
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Our trading address is: eCarpets.co.uk Limited – Unit 2 – Hillthorpe
Farm – Knoll Lane – Little Hoole, Preston – PR4 4TB
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– Tel 01772 611 950.
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