|
The following terms and conditions apply to all transactions carried out by you
on eCarpets Web Site. By entering this Web Site and making your first purchase,
you accept these terms and conditions.
DEFINITIONS
"Buyer" means any person who is purchasing outside the course of
his or her business or trade."Goods" means floor coverings available for
purchase via eCarpets website. "We" or "us" refer to eCarpets
Limited.
"Experts" means any person who is selling outside the course of
his or her business or trade."Goods" means floor coverings available for
purchase via eCarpets website. "We" or "us" refer to eCarpets
Limited.
DELIVERY RESTRICTIONS
The eCarpets Web Site is intended to be used and accessed in the UK
only. We do not accept any orders outside the UK.
PLACING ORDERS
*On placing an order via eCarpets , you warrant to us that you are
a Buyer. The goods displayed and information about our products including prices
on eCarpets website is an invitation to you to buy. An order is placed
when you have completed and submitted a Buy Now action via our various ‘Payment
Methods’ and subsequently agreed to the cost provided to you by eCarpets.
All orders shall be acknowledge by a receipt by way of an e-mail or a telephone
confirmation. All orders shall be accepted by eCarpets when you
receive our e-mail or telephone acknowledgement. Should you receive confirmation
of an order that you did not place, or if the details in the confirmation do
not match the order which you placed or intended to place, or you have reason to
query or cancel the order for whatever reason, you must contact our customer services
team within 12 hours by telephone or e-mail to cancel the order
or correct the details. All quotes and orders will be based upon the measurements
provided by the customer or one of our registered ‘Experts’, should
you not feel confident of your measurements please inform eCarpets
customer services.
PRICE AND PAYMENT METHODS
All prices are in pounds sterling. Payment must be made in pounds sterling. Payment
by card is subject to authorisation by the card issuer. If such authorisation
is refused to us, we will not be liable for any delay or non-delivery. Any omission
or error in any sales literature, web page or site, order form, quotation,
price list, order acknowledgement, dispatch note, invoice or other document issued
by us may be corrected by us without liability. All prices are inclusive of
VAT.
PRICE MATCH GUARANTEE
When you buy from eCarpets you can be confident that we will not be
beaten on price. If you find the same product available on a UK based website
at a lower price than our own within 7 days of you placing your order, we will refund
you the difference upon written proof of quote/purchase.
DELIVERY
We will do our very best to supply the Goods ordered by you within our recommended
delivery timescales, and in any event will give a commitment to deliver on
a set date. Our timescales will be taken from the date of receipt of payment made.
All Goods are offered subject to availability. You will be advised of any delay
in delivery if your Goods are not available. If your order cannot be fulfilled,
we will give you a full refund. Deliveries will only be made to the ground
floor only of any property. However exceptions can be made and arranged with
eCarpets prior to delivery. Please contact eCarpets customer
services straight away by telephone or email should your Goods not be delivered
on the arranged day or the incorrect Goods are delivered. You will be required to
check your goods for damaged upon delivery as you will need to sign off your
satisfaction of the condition of the goods. Should you not be satisfied then you
will need to contact eCarpets customer services whilst the delivery
driver present. Except where otherwise agreed by us in writing, delivery shall take
place within the perimeters of you selected delivery requirments detailled at the
stage of purchase. If you are not at the property you have detailled as the
official delivery address on the agreed day that has been confirmed for delivery
and a delivery has been attempted, then you will be liable for the full costs
of deliver, and will be liable for the full costs for re-delivery. You shall provide
eCarpets directly or via one of its ‘Experts’, a full
and safe access to the area where the services are to be provided. When delivering
rolls of carpet we only offer a curb side delivery. Deliveries taking place
within London’s congestion charge will be added to the final invoice. Any
parking charges will also be added to the final invoice, if not already supplied
by the customer. The goods will usually be delivered to the ‘Buyers’
delivery address unless otherwise stated in writing. eCarpets
will attempt to deliver between the hours of 7.00am to 8.00pm on the day of
delivery, but will notify the ‘Buyer’ if delivery is going to be early
or late.
FITTING OPTIONS
It is the customer’s sole responsibility to choose an ‘Expert’
via eCarpets and will only recommend a ‘Expert’ from their
data base should the ‘Buyer’ request one. However it is ultimately
the responsibility of the ‘Buyer’ to decide whether to use the recommended
‘Expert’ and therefore accepts all liability of any unsatisfactory
work between the customer and the ‘Experts’ company and this will not
effect the original sale of the goods from eCarpets.
MEASUREMENTS
Whilst eCarpets provide an online calculator to assist you in measuring
the volume of carpet needed to cover your floor space in an attempt to save
money, we do not accept any liability for inaccurate measurements used to purchase
goods via eCarpets. It is the sole responsibility of the ‘Buyer’
to provide the correct measurements prior to purchase. Should an eCarpets
recommended ‘Expert’ provide the measurements, then the responsibility
is undertaken by the ‘Expert’ and any liabilty will be direct with the
’Expert’ in question.
CANCELLATIONS
If for any reason you wish to cancel your order for ‘Goods’ you must
advise us no later than 24 hours after the initial order date. Any amounts
paid for orders cancelled after this timescale will not be refundable. As a ‘Buyer’,
there are certain terms implied into your agreement with us, which we cannot
exclude or limit. For example, under the Sale of Goods Act 1979 (as amended) we
must ensure that the Goods are of satisfactory quality. Nothing in these Terms
and Conditions affect these statutory rights.
LIMITATION OF LIABILITY
eCarpets shall accept no liability to you for any loss of or damage
to any property or injury to or death of person caused by any negligent act
or omission or willful misconduct of our ‘Experts’ as we they are not
our employees. We provide an after-sales service for all customers. Please
email support@eCarpets .co.uk for any support.
COMPLAINTS
If you have any complaints about eCarpets ‘Goods’ or service
offered by it’s ‘Expert’s offered via our website, we will be
happy to hear from you. Please contact our customer services team at support@eCarpets
.co.uk for any support.
DATA PROTECTION
It is eCarpets policy to take all necessary steps to ensure that personal
data is processed fairly and lawfully. We will take all necessary steps to
implement this policy. In order to process your order for ‘Goods’ we
shall require your name, address, delivery address, (if different) telephone
number and e-mail address. We shall also require the information necessary for the
payment by credit or debit card. The information that you provide for this
purpose will be used for the processing of your order. eCarpets shall
hold this information for registered users until you notify us that you no
longer wish to be a registered with eCarpets .In addition, we would
like to use your information to let you know about eCarpets ‘Goods’,
services and special offers. You may opt out of this use of your information
by ticking the box on the relevant order page. We do not pass on personal details
of our customers to third parties, employees, sub-contractors and agents whom
we may use to deliver the Goods or supply the services.
FLOOR COVERING COLOURS/PATTERN MATCHING/INSTALLATION
Although eCarpets will endeavour to supply ‘Goods’ in accordance
with the colour charts shown on the website or samples posted out, we cannot
guarantee the products supplied will be an exact colour match to those shown. It
is therefore possible that minor differences may occur which are inherent in
all naturally produced products. These differences do not occur due to a default
in the manufacture of Goods. We would bring your attention to the following
matters that are characteristic to carpets and other floor coverings. eCarpets
will endeavour to colour match different carpet widths but cannot guarantee
identical matches. Side-by-side pattern matching or consistent room to room
linear design directions cannot be guaranteed.Pile carpets, especially those with
plain grounds, are liable to shading, where light and dark patches arise due
to uneven surface pressure. Shading is a natural occurrence in carpets and is not
a manufacturing fault and will not affect its durability. We would point out
that light and delicately shaded carpets are prone to becoming soiled in everyday
wear. This may give the carpet an appearance of losing its colour. All cut
pile fabrics of any fibre type will flatten due to use, particularly in areas of
heavy footfall. Regular vacuuming will help to allay this. Pile flattening
is a normal reaction to localized traffic and is not a manufacturing defect. Carpet
seams will be present if the room or area exceeds the width of the carpet selected.
DISCLAIMERS
eCarpets do not warrant that use of our website is entirely free from
the risk of viruses or other damaging components. Where individual products
are subject to additional warranties or guarantees given by their manufacturers,
you are responsible for applying for the warranty in accordance with the manufacturer’s
instructions. Such warranties are not enforceable against us, but only enforceable
against the manufacturer. All ‘Goods’ ordered will be ordered to
the exact sizes as provided via our buying system. We cannot accept any liability
should any product ordered not fit due to any errors in the measurements provided.This
does not affect your statutory rights with respect to Goods purchased from us.
DELAY OR FAILURE TO PERFORM
eCarpets shall not be liable to you if we are prevented or delayed
in the performing of any of our obligations to you if this is due to any cause
beyond our reasonable control including (without limitation): extreme weather conditions,
explosion, fire or accident; war or civil disturbance; strike, industrial action
or stoppages of work; any form of government intervention; a third party act or
omission; failure by you to give us a correct delivery address or notify us
of any change of address.
GENERAL
These terms and conditions are subject to English Law and to the exclusive jurisdiction
of the English courts.We may freely assign, sub-contract or otherwise transfer
in whole or in part the order PROVIDED THAT the quality of Goods and/or services
supplied to you is not affected. You may not however do so without our written
agreement. If any provision of these Terms and Conditions is held by any competent
authority to be invalid or unenforceable in whole or in part, the validity
of the other provisions of these Terms and Conditions and the remainder of the provision
in question shall not be affected thereby.*The provisions of the Contracts (Rights
of Third Parties) Act 1999 are expressly excluded so that no third party may
claim any rights under these Terms and Conditions.
SUPPLIER DETAILS
Our full name is eCarpets Limited an uses an online trading style
eCarpets.co.uk
Our trading address is:
eCarpets Limited
Unit 2 Hillthorpe Farm
Knoll Lane
Little Hoole
Preston
PR4 4TB
|